Purchase, Refund and Cancellation Policy

LIC.GE sells digital products (software licenses). After a license key (Product Key) has been issued, due to the specific nature of digital products, refunds are limited. The Company follows the requirements of the Law of Georgia on Consumer Rights Protection.

• Type: Digital product — Product Key
• Delivery: Email + personal account
• Timeframe: 5–15 minutes after payment (automated system)
• In case of a problem (key did not arrive within 30 minutes): support@lic.ge

The amount will be fully refunded within 3–7 business days if:

• Payment was processed twice due to a technical error
• The purchased product significantly differs from the description on the platform

A refund will not be issued if:

• The license key has been activated in the Microsoft system
• More than 7 calendar days have passed since purchase
• The user mistakenly purchased the wrong product (in this case an exchange may be offered)
• The user can no longer use the product due to a change of their own device or OS

An exchange of an unactivated license for another product is possible within 7 calendar days of purchase. No refund is issued for an exchange, though an additional payment may be made to purchase a different product. Exchange requests should be sent to support@lic.ge

Cancellation/refund of a product purchased on installment is handled in accordance with Bank of Georgia's “Ganatsile” service rules. In case of a dispute, please contact us first at support@lic.ge — to simplify the process with the bank.

Please contact us before requesting a chargeback — we resolve most issues within 24 business hours.

Contact: support@lic.ge | +995 032 2 05 26 23

1. 1Send us a request: support@lic.ge
2. 2Include your order number, email and a description of the problem
3. 3You will receive a response within 1 business day
4. 4The approved amount will be refunded within 3–7 business days

• Law of Georgia on Consumer Rights Protection
• Law of Georgia on Electronic Commerce
• Civil Code of Georgia
• Visa Core Rules and Mastercard Rules — eCommerce merchant website requirements